International Science Community Association Research Journal of Management Sciences 2319 - 1171 5 9 2016 09 6 A Study on the level of Consumer Satisfaction at Nationalised Banks of India 33 36 EN Tiwari Shefali 1 Shri Raojibhai Gokalbhai Patel Gujarati Professional Institute of Management, Indore, MP, India Nair Sandeep 1 Rani Channamma University, Belagavi, Karnataka, India Joshi* Sushant T. 2 Rani Channamma University, Belagavi, Karnataka, India Thyagaraja C.M. 3 Kuvempu University, Shivamogga, Karnataka, India Chatpalli Vishnukant S. 4 Rani Channamma University, Belagavi, Karnataka, India Gill Mandip 1 Maharaja Ranjit Singh College of Professional Sciences, Indore, MP, India Saluja H.S. 1 Maharaja Ranjit Singh College of Professional Sciences, Indore, MP, India Totala* N.K. 2 Institute of Management Studies, Devi Ahilya Vishwavidyalaya, Indore, MP, India Jha Dilip Kumar 1 Department of Economics, Guru Ghasidas Vishwavidyalaya (A Central University), Koni, Bilaspur, Chhattisgarh-495009, India > Short Communication 2016 8 19 2016 09 6 According to recent trends, it has been observed that Indian banking industry is going through intense competition now a days. In the earlier days, public sector banks were functioning in the protected environment. Now, to beat one another, service providers in the banking industry use new applications into banking services in every coming day. Consequently, quality of services becomes the focal point for the customers due to rise in their expectations. Therefore, it is now clear that, the quality of service will be the yardstick, in the coming days, to figure out the best banking sector out of the average one. In this regard, this study has been undertaken to understand the satisfaction level of customers and examine the various dimensions of the awareness with regard to the services provided by nationalized banks of India. Questionnaire based on Likert’s five point scale has been used to collect the information for this study. Analysis has been done by using SPSS. The outcome of the research revealed that there are significant differences in the satisfaction level and dimensions of awareness of customers of nationalized banks in terms of services provided by them. Copyright@ International Science Community Association