@Research Article
<#LINE#>Measuring the Impact of Service Quality on Customer Satisfaction – A Comparison between SBI and Axis Bank<#LINE#> Shah@Minal*, Guha@Sanjay,Shrivastava@Urvashi <#LINE#>1-8<#LINE#>1.ISCA-RJMS-2016-045.pdf<#LINE#>Department of Management, Bhilai Institute of Technology, Durg (CG), India@Department of Management, Bhilai Institute of Technology, Durg (CG), India@Department of Management, Bhilai Institute of Technology, Durg (CG), India<#LINE#>29/4/2016<#LINE#>31/5/2016<#LINE#>The developing country like India banking sector is showing a vital role in gradual development of country. The banks accept the deposits of customers and networks into Lending. Everyday new banking products are served to customers in the form of services by various banks and those aids as competition within the banks. The purpose of this paper is to compare the quality of services provided by Public sector banks and Private sector banks and to measure the customer satisfaction. To aid the process, SBI bank is selected from public sector bank and Axis Bank from private sector Bank. The comparison has been done by using 18 variables grouped under five dimensions of Servqual that is Tangibility, Reliability, Responsiveness, Assurance and Empathy.<#LINE#>Berry L.L., Zeithaml V.A. and Parasuraman A. (1985).@Quality counts in services, Too.@Business Horizons.@Yes$Ananth. A, Ramesh. R and Prabaharan B. (2010).@Service quality gap analysis in private sector banks - A customers perspective.@Indian journal of Commerce and Management Studies, 2(1), 245-252.@Yes$Brahmbhatt M. and Panelia D. (2008).@An Assessment of Service Quality in Banks.@Global Management Review, 2(4), 37-41.@Yes$Hinson Robert, Mohammed Amidu and Mensah Roberta (2006).@Determinants of ghanaian bank service quality in a universal banking dispensation.@Banks and Bank Systems, 1(2), 69-81.@Yes$Jain V., Gupta S and Jain S. (2012).@Customer Perception on Service Quality in Banking Sector: With Special Reference To Indian Private Banks in Moradabad Region.@International Journal of Research in Finance & Marketing, 2(2), 597-610.@Yes$Mengi P. (2009).@Customer satisfaction with service quality: An empirical study of public and private sector banks.@The IUP Journal of Management Research, 8(9), 7-17.@Yes$Rohini R. and Mahadevappa B. (2006).@Service quality in Bangalore hospitals - An empirical study.@Magazine Article, Journal of Services Research, 6(1), 59-83.@Yes$Shekhar V and Gupta N (2008).@Customers@The Icfaian Journal of Management Research, 7(9), 68-79.@Yes$Singh S.P. and Khurana S (2011).@Analysis of Service Quality Gap and Customers Satisfaction in Private Banks.@Gurukul Business Review, 7, 13-18.@Yes$Parasuraman A., Zeithmal V. A. and Berry L. L. (1988).@SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.@Journal of Retailing, 64, 12-40.@Yes$Shah Minal, Guha Sanjay and Shrivastava Urvashi (2013).@A study of customer satisfaction towards service provided by employees of public banks using servqual model with reference to Durg-Bhilai region.@IJMSSR, 2(8), 71-77.@Yes$Chidambaram RM and Alamelu KMS (1996).@Services marketing: Challenges and strategies.@State Bank of India Monthly Review, 35(6), 303-308.@Yes$Government of India (1976).@Customer services in banks.@Final Report by Working Group (R.K. Talwar committee) on Customer Services in Bank. Appointed by Government of India, 1976. Cited from Bahl Shweta 1999. In Services of Nationalized Banks and Customer Satisfaction, Master’s Thesis, Unpublished. Delhi: University of Delhi, Government of India, 1991, Report of the Committee on the Financial System (Chairman: Shri M. Narasimham) (New Delhi).@No
@Case Study
<#LINE#>Survey on Impact of Traditional Handlooms Schemes: A Case Study at Madhya Pradesh, India<#LINE#>Chetty@Sanjana S.* ,Gowda@N.K. Ramachandra ,Chetty@Satish G.  <#LINE#>9-12<#LINE#>2.ISCA-RJMS-2016-034.pdf<#LINE#>Department of Studies in Business Administration, University of Mysore, Mysore, Karnataka, India@Department of Studies in Business Administration, University of Mysore, Mysore, Karnataka, India@DAVV, Indore, MP, India<#LINE#>27/2/2016<#LINE#>5/6/2016<#LINE#>India is a developing country with majority of its masses living in rural areas. Agriculture is the main source of employment providing work to 70 percent of the rural population. Next to agriculture handloom industry plays a dominant role in the economic development of the rural mass. Handlooms are scattered in the rural and semi-urban areas. The handloom industry is an important sector in providing large-scale employment and result in the upliftment of the rural mass development. Handloom is perhaps one of the oldest industries. Even the tribal people scattered throughout the country, produce their own cloths with the elegant designs, unique color combinations and lasting texture. This study indicates a review of literature relating to the handloom industry at Madhya Pradesh. Since in recent years the industry fell into deep crisis, few conference papers, research articles journals and some standard hypothetical management and maintenance thesis are published current problems of the industry and also the researcher tries to know the problems of the industry in brief through several studies done by Indian Universities with great support of primary data as well as secondary data.<#LINE#>Zaheer Abdul (2013).@Handloom industry in Varanasi.@PhD thesis, Banaras Hindu University, 87-95.@No$Aloysius David Anterro (2011).@A study of handloom weaving in Malabar and South Canada districts.@Ph. D Thesis, Bombay University, 137-209.@No$AEPC (1999).@Handbook of Export Statistics of Apparel Export Promotion Council.@AEPC, Govt. of India.@No$Central Statistical Organisation (1994).@National Accounts Statistics of Ministry Planning by Government of India.@Central Statistical Organisation, 78-136.@No$Angadi V.B. (1975).@Handloom industry and issues relating to reservation.@Southern Economist, 14(9), 31-43.@Yes$Planning Commission steering committee report (1985).@The Seventh Five Year Plan 1985-90.@1, Government of India, New Delhi. retrieved from -www.planningcommission.gov.in.@Yes$Shamasastry R. (1915).@Kautilya’s. Arthashastra.@Government Press, Bangalore, 1-50.@Yes$Rao S. B. et. al. (1978).@Management of Handloom Co-operatives (Policies, Programmers and Perspectives).@Vaikunth Mehta National Institute of Cooperatives Management, Pune,  27-56.@Yes$Mehta R. (1996).@Textile and Apparel Trade: Impact of new Regionalism.@Economic and Political Weekly, 3-4.@Yes$Kalapesi Roshan (2000).@An interview for tribune.@R Kalpesi a founder of Paramparik Karigar, an NGO.@No$Somappa M. (2008).@Government’s Attitude towards handloom sector.@Khadi gramodyog 17(1), retireved from -www.khadigramodyog.in.@No$Uchikawa Shuji and Manohar (1998).@Liberalization and Growth of Indian textile Industry.@United publications, 96-123.@No$Shenai V.A. (1995).@History of Textile Design.@Sevak Publications, Bombay, 136-179.@No