@Research Paper
<#LINE#>To assess the Impact of HRIS in Facilitating Information Flow among the select Software Companies in Bangalore, India<#LINE#>MNishad@Nawaz<#LINE#>1-8<#LINE#>1.ISCA-RJMS-2012-026.pdf<#LINE#> Department of MBA and Research Centre, East West Institute of Technology, Bangalore, Karnataka, INDIA <#LINE#>28/8/2012<#LINE#>5/10/2012<#LINE#>21st century is recognized for its information outbreak, technological advancement and also for diffusion of such knowledge and information through HRIS for successful functioning of organizations. Besides the success, survival of an organization heavily depends on how best the right information is collected and used for taking right decision in the right context. With this background, an attempt has been made to assess the importance and impact of HRIS in disseminating the information among the select software companies in Bangalore.  <#LINE#> @ @ Mohammad Al-Tarawneh, Haroon Tarawneh, The Effect of Applying Human Resources Information, System in Corporate Performance in the Banking Sector in Jordanian Firms, Intelligent Information, Management, 4 (2), 32-38  (2012) @No $ @ @ Manar Al-Qatawneh, The Effect of the Implementation of Human Resource Information Systems on Job Related Decisions in Commercial Banks in Jordan, European Journal of Economics, Finance and    Administrative Sciences, 48  (2012) @No $ @ @ Khera Shikha N. and Gulati Karishma, Human Resource Information System and its impact on Human Resource Planning: A perceptual analysis of Information Technology companies Delhi School of Management, Delhi Technical University, India, IOSR Journal of Business and Management IOSRJBM., 3 (6), 06-13, (2012) @No $ @ @ Usman Sadiq, Ahmad Fareed Khan, Khurram Ikhlaq and Bahaudin G. Mujtaba, Nova Southeastern, University The Impact of Information Systems on the Performance of Management Sci. International Science Congress Association 8Human Resources Department, Journal of Business Studies Quarterly, 3 (4), 77-91(2012) @No $ @ @ Tripathi K.P., Role of Management Information System MIS, in Human Resource, JCST, 2(1) 2011) @No $ @ @ Ellen Vebber, Why bswift? HR/benefits software and services, Chicago, 1(2007) @No $ @ @ Vincent Kiarie, Information Technology and Human Resource Information Systems Assessment for the Christian Health Association of Ghana CHAG. Report Draft, 23-34 (2007) @No $ @ @ Tim Smedley, All Systems go, from CIPD Report HR and Technology Impact and Advantage (2007) @No $ @ @ Ngai E.W.T,T. Wat, Human resource information systems: a review and empirical analysis, Personnel Review, 35(3)  (2006) @No $ @ @ Lengnick-Hall C.A. and Lengnick-Hall M.L., HR, ERP, and competitive advantage. Journal of Human Resource Management., 45, 179-194 (2006) @No $ @ @ Jim. Meade, Web-based HRIS Meets Multiple Needs, HR Magazine, 1-10  2000) William Pyle Information Technology and HR, Journal of Human Resource Planning, 19, 2-9 (1996) @No $ @ @ Ken Gregson Information resource management., Journal of Work Study, 44(1), 20-21 (1995) @No $ @ @ Spencer, Information technology is transforming human resource management., Journal of HRM 2, 23-34 (1995) @No
<#LINE#>Analyzing Soundness in Indian Banking: A CAMEL Approach<#LINE#>AswiniKumar@Mishra,Harsha@G.Sri,Anand@Shivi,NeilRajesh@Dhruva<#LINE#>9-14<#LINE#>2.ISCA-RJMS-2012-028.pdf<#LINE#>BITS, Pilani-K.K. Birla Goa Campus, Goa, INDIA<#LINE#>29/9/2012<#LINE#>9/10/2012<#LINE#>The objective of this paper is to analyze the performance of 12 public and private sector banks over a period of eleven years (2000-2011) in the Indian banking sector. For this purpose, CAMEL approach has been used and it is established that private sector banks are at the top of the list, with their performances in terms of soundness being the best. Public sector banks like Union Bank and SBI have taken a backseat and display low economic soundness in comparison.<#LINE#> @ @ Prasad K.V.N.G. Ravinder and D. Maheshwari Reddy, A CAMEL Model Analysis of Public and Private Sector Banks in India, Journal of Banking Financial Services and Insurance Research, 1(5) (2011) @No $ @ @ Chowdhury Subroto, An Inquiry Into The Financial Soundness of Commercial Banks in India Using the ‘CAMEL’ Approach, Journal of Banking Financial Services and Insurance Research, 1(7) (2011) @No $ @ @ Manoj P.K., Financial Soundness of Old Private Sector Banks (OPBs) in India and Benchmarking the Kerala Based OPBs: A ‘CAMEL’ Approach, American Journal of Scientific Research, 11 (2010) @No $ @ @ Maheshwara Reddy D. and Prasad K.V.N., Evaluating Performance of Regional Rural Banks: an Application of CAMEL Model, International Refereed Research Journal,2(4) (2011) @No $ @ @ Gupta P.K. and Jain Ashima, Factor Modelling For Indian Private Sector Banks’ Problem Loans, International Conference On Applied Economics Publishing (2010) @No $ @ @ Singh Prakash, Global Competitiveness of Indian Banks, A study of select banking indicators, issues of concern and opportunities, IIM, Lucknow Publications (2007) @No $ @ @ Shimizu Satoshi, The State of the Indian Banking Sector and its Role in India’s High Growth, Pacific Business and Industries, 10(36) (2010) @No $ @ @ Ghosh Debarshi and Ghosh Sukanya, Management of Non Performing Assets in Public Sector Banks: Evidence from India, International Conference on Management (ICM) Proceedings(2011) @No $ @ @ Raghavan R.S., Risk Management in Banks, Chartered Accountant, February (2003) @No $ @ @ Sharma Gaurav, Indian Banking Sector, Capital Adequacy under Basel II, ASSOCHAM Financial Pulse Study, June (2009) @No $ @ @ Sen Gupta Abhijit, The Current State of Financial and Regulatory Frameworks in Asian Economies: The Case of India, ADBI Working Paper Series  303 (2011) @No $ @ @ Gupta Omprakash K., Doshit Yogesh and Chinubhai Aneesh, Dynamics of Productive Efficiency of Indian Banks, International Journal of Operations Research, 5(2) (2008) @No $ @ @ Das Abhiman, Ashok Nag and Subhash C. Ray: Liberalisation, Ownership and Efficiency in Indian Banking, A Nonparametric Analysis, Economic and Political Weekly, 19 (2005) @No $ @ @ Shahchera Mahshid and Nasim Jouzdani, The Impact of Regulation on Soundness Banking, International Conference on Business and Economics Research Publications 1 (2011) @No $ @ @ Ghosh Saibal, How did state-owned banks respond to privatization? Evidence from the Indian experiment, Munich Personal RePEc Archive, 24716 (2010) @No $ @ @ Shirai Sayuri, Assessment of India’s Banking Sector Reforms from the Perspective of Governance of the Banking System, ESCAP-ADB Joint Workshop, November (2001) @No $ @ @ Goyal Krishn A., Risk Management in Indian Banks: Some Emerging Issues, International Journal of Economics and Research, December(2010) @No $ @ @ Das Santosh Kumar: Financial Liberalization and Banking Sector Efficiency, The Indian Experience, 12th Money and Finance Conference, March (2010) @No $ @ @ Chaudhry Sahila and Sultan Singh: Impact of Reforms on the Asset Quality in Indian Banking, International Journal of Multidisciplinary (2012) @No $ @ @ Ghosh Saibal, Credit Growth, Bank Soundness and Financial Fragility, Evidence from Indian Banking Sector, Munich Personal RePEc Archive, MPRA Paper No. 24715 (2010) @No $ @ @ Vaithilingm Santha, Mahendhiran Nair and Muthi Samudram, Key Drivers for the Soundness of the Indian Banking Sector, Lessons for Developing Countries, Journal of Global Business and Technology, 2(1) (2006) @No $ @ @ Hilbers Paul, Russell Krueger, and Marina Moretti New Tools for Assessing Financial System Soundness, Finance and Development, A Quarterly Journal of IMF, 37(3) (2000) @No $ @ @ Reserve Bank of India (http://dbie.rbi.org.in/DBIE/dbie.rbi? site=home) (2012) @No $ @ @ Indian Banks' Association (http://www.iba.org.in/) (2012) @No $ @ @ Moneycontrol.com: India's No.1 Financial Portal (http: //www. moneycontrol.com/stocksmarketsindia/) (2012) @No
@Research Article
<#LINE#>Customer Segmentation: The Concepts of Trust, Commitment and Relationships<#LINE#>Eze@JudeO.,Uche B.@Ugwuanyi<#LINE#>15-19<#LINE#>3.ISCA-RJMS-2012-021.pdf<#LINE#>Department of Marketing, Enugu State University of Science and Technology (esut) Enugu State NIGERIA @ Department of Accountancy, Enugu State University of Science and Technology (esut) Enugu State NIGERIA<#LINE#>15/9/2012<#LINE#>24/9/2012<#LINE#>Few studies have emphasized a service firm’s customer based for segmentation purposes in identifying weak or strong relationships in a consumer’s mass marketing context of services. The research contributes to an understanding of how high or low levels of trust and of commitment can be used to differentiate customers in terms of active, use of the service regularly, and passive use of the services only occasionally. The empirical study was based on a customer sample of a Nigeria processing laboratory using direct marketing (DM) and on-line activities as marketing tools. A mail survey (n =4,130) was used and multiple items were applied to seven constructs. A-t test for an independent sample was used to access whether the two customer groups were statistically different. The results are that active customer differs significantly on 22 of the 27 measured items. Consequently active customers are more rational, with high levels of trust and of commitment, and passive customers are less rational. A theoretical and managerial implication is to use the chosen constructs (i.e. indicators) as segmentation variables of a firm’s customer’s base in developing strategy for long term customer relationship. <#LINE#> @ @ Wang Y., Lo, H. P., Chi, R. and Yang, Y., An integrated framework for customer value and customer relationship management performance: a customer-based perspective from China, Managing Service Quality, 14(2/3), 169-182(2004) @No $ @ @ Gummerus J., V. Liljander, et al., Customer loyalty to content-based Web sites: the case of an online health-care service, Journal of Services Marketing18(3), 175-186 (2004) @No $ @ @ Mittal Vikas and Wagner Kamakura, Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effects of Customer Characteristics, Journal of Marketing Research, 38, 131-42 (2001) @No $ @ @ Morgan R.M. and Hunt S.O., The commitment-trust theory of relationship marketing, Journal of marketing,58, 20-38 (1994) @No $ @ @ Kingshott, The effects of trust upon strengthening supplier- buyer relationships: an exploratory study within the Austrian manufacturing industry (2003) @No $ @ @ Zhao Smith Lois, How supplier involvement influences buyer satisfaction and trust: a study of industrial markets innovative marketing (2006) @No $ @ @ Wetzels Birgelen, Marketing service relationship: the role of commitment, Journal of Business and industrial marketing(1998) @No $ @ @ Papadopoulou  Investigating the formation of trust in e-commerce relationships (research in progress, The 9thEuropean conference on information system Bled Slovenia (2001) @No $ @ @ Anderson Erin and Barton Weitz, The Use of Pledges toBuild and Sustain Commitment in Distribution Channels, Journal of Marketing Research, 29, 18-34 (1992) @No $ @ @ Verhoef Peter C., Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development, Journal of Marketing,67, 30-45 (2003) @No $ @ @ Bolton Ruth N., A Dynamic Model of the Duration of the Customer’s Relationship with a Continuous Service Provider: The Role of Satisfaction, Marketing Science,17, 45-65 (1998) @No
<#LINE#>Internet Banking in India Consumer Concerns and Bank Marketing Strategies<#LINE#>Sufyan@Habib<#LINE#>20-24<#LINE#>4.ISCA-RJMS-2012-023.pdf<#LINE#>AAII College, Barabanki, INDIA<#LINE#>18/9/2012<#LINE#>15/10/2012<#LINE#>Internet banking has attracted the attention of banks, securities trading firms, brokerage houses, insurance companies, regulators and lawmakers in developing nations since the late 1990s. With the rapid and significant growth in electronic commerce, it is obvious that electronic (internet) banking and payments are likely to advance. Researches show that impact of internet banking on cost savings, revenue growth and increased customer satisfaction on Industry is tremendous and can be a potential tool for building a sound strategy. However, it has raised many public policy issues before the banking regulators and government agencies. Interestingly, reliable and systematic information on the scope of internet banking in Indian context is still not sufficient, particularly what it means to the consumers and the bankers. The paper fills significant gaps in knowledge about the consumer’s perspective of Internet banking, trace its present growth and project the likely scenario. The paper presents the data, drawn from a survey of Internet banking consumers and the services providers (banks) that offer internet banking and develops a functional model for maximizing value to the consumers, which the banks may choose to adopt Internet banking strategically. The paper identifies the weaknesses of conventional banking and explores the consumer awareness, use patterns, satisfaction and preferences for internet banking vis-à-visconventional form of banking and also highlights the factors that may affect the bank’s strategy to adopt Internet banking. It also addresses the regulatory and supervisory concerns of internet banking. <#LINE#> @ @ Awamleh, R. and Fernandes C., Internet Banking: An Empirical investigation into the Extent of Adoption by Banks and the Determinants of Customer Satisfaction in the United Arab Emirates, Journal of Internet Banking and Commerce,  10(1) (2012) @No $ @ @ Chiemeke S.C., The Adoption of Internet Banking in Nigeria: An Empirical Investigation, Journal of Internet Banking and Commerce,11(3)(2011) @No $ @ @ Devi Suma, Electronic Banking-Entry in the Indian Banking Scenario, Banking in the New Millennium, Kanishka Publishers, Distributors, 39 (2009) @No $ @ @ Duetsche Bank AG Research Retail banking via internet-Banking online boosts and curbs customer loyalty (2011) @No $ @ @ Gupta, Ankur, Data Protection in Consumer E-banking” Journal of Internet Banking and Commerce, 11(1) (2003) @No $ @ @ Hawke John D., Internet Banking: Challenges for banks and Regulators” Banking in the New Millennium, Institute of Chartered Financial Analysts of India, 16 (2001) @No $ @ @ Kennor and Taylor, Marketing Research, Wiley Eastern Ltd., 440-442 (1997) @No $ @ @ Pires G.D. and Aisbett J., The Relationship between Technology Adoption in Business-to- Business Markets: The Case of E-Commerce, Industrial Marketing Management,32(4) 291-300 (2002) @No $ @ @ Rajgopalan S.P., Banking in the New Millennium, Kanishka Publishers, Distributors, 1-6 Rao, Rohit (2001) @No $ @ @ Rose Peter S., Commercial Bank Management, IRWIN, 669 (1998) @No $ @ @ Sakkthivel A.M., Impact Of Demographics On The Consumption Of Different Services Online In India, Journal of Internet Banking and Commerce,11(3)(2006) @No $ @ @ Saunders, Financial institutions Management - A Modern Perspective, IRWIN, 274 (1997) @No $ @ @ Scott William L., Markets and Institutions-A contemporary introduction to Financial Services, South-Western College Publishing, 308 (1999) @No $ @ @ Sharma B.R., Bank Frauds-Prevention and Detection, Universal law Publishing, 167-182 (2001) @No $ @ @ Sinkney J.F., Commercial Bank Financial Management, Prentice Hall, 824 (1998) @No $ @ @ Will the Banks Control Online Banking, Treasury Management, ICFAI Press, Delhi,  Internet Banking in the U.S.: landscape, prospects, industry implications, Journal of Financial Transformation(2001) @No
<#LINE#>BPO World: An Analysis of the Emergence of BPO Industry in India<#LINE#>Mahapatra@Swadesin,Jena@Kalindi<#LINE#>25-29<#LINE#>5.ISCA-RJMS-2012-037.pdf<#LINE#>Department of Sociology, Ravenshaw University, Cuttack, Orissa,INDIA @ Department of Sociology, Ramadevi Women’s Autonomous College, Bhubaneswar, Orissa, INDIA <#LINE#>13/10/2012<#LINE#>17/10/2012<#LINE#>BPO! One reads the word and myriad of well-groomed youth on calls, fast money, and phenomenal lifestyles seem to flash the mind in an instant. That’s just the start. One reads it again, contemplates over it, gets into the unveiled afflictions, and gives it a second thought and a completely differing depiction ignites the mind. Lopsided working hours, unimaginable attrition rate, stress and burnout exhibit its ugly side. No matter how it balances between the pros and cons, the fact remains conspicuous, loud and unchanged. BPO, Business Process Outsourcing, is the mantra of employment, the buzz of present, and the promise of future. Business process outsourcing (‘BPO’) has emerged as a key component of management strategy as a global supply-chain of information and expertise that stretches from Mumbai to Manhattan is etched. The paper tries to discuss about the IT-BPO industry in India which is creating a new growth opportunities and a widespread impact on the country.  It is observed that the world is changing and the next ten years are likely to be different from what we have experienced over the past decade.  As we enter the new decade, there is a realization that change, adaptability and flexibility will determine the strategic path for organizations. The palpable excitement around one of India’s fastest -growing industries is infectious. The emergence of the information and high-tech economy has resulted in the expansion of the service sector and redefined notions of time, space, distances, boundaries and borders on the global stage. <#LINE#> @ @ Agha K., E. Business: Challenges and Oppurtunities.Proceedings of the International Conference in ‘E-Business, E-Business in GCC-Challenges and Prospects’ (EGCC’04) (2004) @No $ @ @ NASSCOM-McKinsey. NASSCOM-McKinsey Report, 2002: Strategies to Achieve the Indian IT Industry's Aspiration (2002) @No $ @ @ National Association of Software and Service Companies (NASSCOM), Strategic review, Available via http://www.nasscom.in/ (2010) @No $ @ @ Carmel E. and Agarwal R., The Maturation of Offshore Sourcing of Information Technology Work, MIS Quarterly Executive,1(2), 65-78 (2002) @No $ @ @ Rao M., Key Issues for Global IT Sourcing: Country and Individual Factors, Information Systems Management,21(3), 16-21 (2004) @No $ @ @ Sharma D., Saxena S. and Aanand S., BPO: The Strategic Alternative for India, South Asia Economic Journal,6(1),117-129 (2005) @No $ @ @ Meenakshi R. and Vani B., Problems and Prospects of Business Process Outsourcing Industry: A Case Study of India, [On-Line], Available via http://mpra.ub. unimuenchen.de/ (2008) @No $ @ @ Gupta V. and Surie G., M. Javidan and J. Chhokar, Southern, Asia cluster: Where the Old Meets the New, Journal of World Business 37, 16-27 (2002) @No $ @ @ Winkler J., Dibbern J. and Heinzl A., The Impact Of Cultural Differences In Offshore Outsourcing – Case Study Results From German-Indian Application Development Projects, Inf Syst Front, 10, 243-258 (2008) @No $ @ @ Kirkegaard J., Offshoring, Outsourcing, and Production Relocation, Labor Market Effects in the OECD Countries and Developing Asia, (2007) @No $ @ @ Sebastian R., Parameswaran A. and Yahya F., Doing Business in India, New Zealand Journal of Asian Studies, 8(1), 17-40 (2006) @No $ @ @ Kakabadse A. and Kakabadse N., Trend in Outsourcing: Contrasting USA and Europe, European Management Journal, 20(2), 189-198 (2002) @No $ @ @ Yang D., Kim S., Nam C. and Min J., Developing a Decision Model for Business Process Outsourcing, Computers and Operations Research, 34, 3769-3778 (2007) @No $ @ @ Appelbaum S. and Samaha A., Business Process Outsourcing: Lessons from Case Studies in India, Poland and Canada, Journal of Business Case Studies, 4(12), 37-54 (2008) @No $ @ @ Sharma Arpita, Women Empowerment: Milestones and Challenges, Kurukshetra, 59, 10-15 (2011) @No