@Editorial from Editor-in-Chief
<#LINE#>Prof. Dr. Dipak Sharma<#LINE#>1<#LINE#>FromtheEditorDesk.pdf<#LINE#> 
@Research Paper
<#LINE#>E-CRM Practices and Customer Satisfaction in Insurance Sector<#LINE#>Biswamohan@Dash,Bidhubhusan@Mishra<#LINE#>2-6<#LINE#>1.ISCA-RJMgtS-2012-002.pdf<#LINE#>Utkal University, Bhubaneswar, Odisha, INDIA <#LINE#>25/5/2012<#LINE#>28/6/2012<#LINE#>  On a global scale a number of insurers are competing and offering the customers a plethora of products. The customers are demanding quick and better service from the service providers. For the insurance companies to survive competition, they have to upgrade the quality, transparency and integrity to acquire and retain customers in long range. They need a set of offers and the value proposition to be delivered to the target potential customers, which needs a thorough market research to understand the needs of the customers and accordingly launching the products to match with customer’s expectation. Since the initiation of liberalization, privatization and globalization, successive governments have tried to keep pace with a rapidly changing global scenario. The doors for private participation were opened in a number of sensitive sectors, insurance being one of them. For the past few decades, insurance was looked upon as a tax-saving investment product. While the opportunity for the players is the huge untapped potential, the challenge is to establish a long-term reputation, also to serve the customers in a sophisticated way by introducing the innovative offerings. This research study is the based on impact of customer relationship management practices on insurance sector in odisha market. In this study customer’s opinions have been collected through a structured questionnaire to understand the effectiveness of CRM implementation in relation to the companies like AVIVA, LIC of India, ICICIprudential, Birla sun life and Reliance. Here to measure the customer satisfaction gained by above insurers, factor analysis and t test have been used considering the factors of satisfaction. <#LINE#> @ @ Gefen D. and Ridings C.M., Implementation team responsiveness and user evaluation of customer relationship management, journal of management information system, 19, 47-69 (2002) @No $ @ @ Burnett K., hand book of key customer relationship management, New Jersey: prentice hall (2001) @No $ @ @ Greenberg, P. CRM at the speed of light: capturing and keeping customers in internet real time, mc- graw hill(2001) @No $ @ @ Bayon T., Customer equity marketing, European management   journal, 20, 213-224 (2002) @No $ @ @ Bradshaw and brash C., Managing customer relationships in the e-business world; international journal of retail and distribution management, 29, 520-530 (2001) @No $ @ @ www.expresscomputeronline.com/indiatrends 02.shtml (2012) @No $ @ @ http://business.maps of India.com/India-insurancemarket.html (2012) @No $ @ @ http//en.wikipedia.org/wiki/insurance_in_india (2012) @No $ @ @ www.researchhandmarkets.com (2012) @No $ @ @ www.economywatch.com/India economy/India insurance (2012) @No $ @ @ http://dilbert.iiml.ac.in/crm, (2012) @No $ @ @ www.crminfoline.com/crm-articles, (2012) @No
<#LINE#>Effect of Orgenised retail on Unorgenised retail in Indian retail market<#LINE#>Himanshu@Gupta,Neetu@Dubey,Pawan@Patani<#LINE#>7-13<#LINE#>2.ISCA-RJMgtS-2012-003.pdf<#LINE#> Pioneer Institute of Professional Studies, Indore, INDIA  @ Institute of Management and research, IPS Academy, Indore, INDIA @ Pioneer Institute of Professional Studies, Indore, INDIA <#LINE#>25/5/2012<#LINE#>28/6/2012<#LINE#>  Retail is currently the flourishing sector of the Indian economy. This trend is expected to continue for at least the next two-three decades, and it is attracting huge attention from all entrepreneurs, business heads, investors as well as real estate owners and builders. Availability of quality, retail space, wider availability of products and brand communication are some of the factors that are driving the retail in India Retail sector is also supporting to create huge employment while a new form of organized retail sector has emerged within the retail industry and it gave speedy phase to Indian retail sector. The rationale of the study is twofold: First, to examine the nature of changes in the retail sector taking place due to organized form of retailing and implications of shift to this new form of retailing. Secondly, this area has remained largely an unexplored part of research till date especially in the Indian context. The broad objective of the study is to understand consumer behavior towards organised and unorganised retail stores and to find out the consumers satisfaction level from organised retail stores as well as unorganised retail stores. The perception of the traditional retailers about the modern retailing. The study uses primary data collected through in depth qualitative analysis to represent organized and unorganized retails sectors respectively. <#LINE#> @ @ Agrwal Vaishli and Sanjay Mishra (2008)  Role of Retailers in redusing inventory and improving customer satisfaction: An empirical study of consumer durables -Indian Journal of Marketing, (36-43) (2008) @No $ @ @ Bhatnagar Gitanjali ,  Retail Revolution -Indian Journal of Marketing, (13-17)  2004) @No $ @ @ Joseph Mathew, Nirupama soundararajan, Manisha Gupta, and Sanghamitra Sahu  Impact of  Organised Retailing on Unorganised Sector Working paper ICRIER, 222 (2008) @No $ @ @ Baseer Amatual and G.Laxmi Prabha,  Prospects and problems of Indian retailing - Indian Journal of Marketing, (26-28) @No $ @ @ (2007) @No $ @ @ Dave Sumita, Shikha Sondhi and Saket Ranjan Praveer,  Effectivness of E-Tailing in the era of Techno Revolution in retailing  With respect to Vending Machines-Journal of Marketing and Communication,4, (71-79) (2008) @No $ @ @ Gupta C.P. Rajeev Agarwal and Madhulica sinhaOrganised Retailing and its effect on consumer buying behavior with special reference to Agra city  - Journal of Marketing and Communication,4, (80-88)   (2008) @No $ @ @ Dixon, T J.  The Role of Retailing in Urban Regenera-tion,  Local Economy, 20(2), 168-182 (2005) @No $ @ @ Venkatshwarlu,H. and C.V.Ranjani,  Small Vs Mall - Indian Journal of Marketing,29-33 (2007) @No
<#LINE#>Offering a Model to Describe the Relationship between Corporate Governance Factors and Return on Net Margin of Those Companies Accepted at Stock Exchange<#LINE#>Shima@Korbacheh,Reza@AsgariMohamad,Majid@Khalili,Roghayeh@Abbasi,,  Karim@Esgandari,Samad@Torabinya<#LINE#>14-22<#LINE#>3.ISCA-RJMgtS-2012-004.pdf<#LINE#>Master of Financial Management, Young Researches Club, Shahre Rey Branch, Islamic Azad University, Shahre Rey, IRAN @ Member of Academic Staff, Department of Business Management, shahre Rey Branch, Islamic Azad University, shahre Rey, IRAN  @ Department of Industrial Management, Tabriz Branch, Islamic Azad University, Tabriz, IRAN @ Master of Business Administration, Educational department, Education District 2, Karaj, Alborz, IRAN @ Master of State Management (financial attitude), Young Researches Club, Bonab Branch, Islamic Azad University, Bonab, IRAN @ Master of Accounting, Department of Accounting, Workers House University, Tabriz, IRAN <#LINE#>25/5/2012<#LINE#>23/6/2012<#LINE#>  The present study aims at offering a model to describe the relationship found between aspects of corporate governance factors including ownership structure, dependent and independent directors, and internal audit with gross profit margin of those companies accepted at Tehran stock exchange. The understudy statistical population consisted of 81 companies acting at Tehran stock exchange selected through systematic deletion method. The study was conducted based on financial statements of the understudy companies at a 6-year period during 2004-2009. Multiple linear regression test and T-test were used to test the research hypotheses. The results demonstrated that there is not any relationship between ownership aspects of institutional investors, managerial ownership, and availability of internal auditor and gross profit margin of those companies accepted at stock exchange. Also, there is a reverse and meaningful relationship between foreign ownership aspects, independent directors, free float stocks, and personal ownership and gross profit margin of those companies accepted at stock exchange. While, there is a direct and meaningful relationship between independent directors and gross profit margin of the mentioned companies.  <#LINE#> @ @ Jensen M.C. and William H.M., Theory of the Firm: Managerial Behavior, Agency Costs and Ownership Structure. Journal of Financial Economics, 3(4) (1976) @No $ @ @ Berl A. and Gariner C.M., The Modern Corporation and Private Property. New York : Harcourt , Brace and World (1967) @No $ @ @ Kadivar A.R., Principles of corporate governance, Economical world newspaper, No. 1039, Sep. (2006) @No $ @ @ Lawrence B, corporate governance and firm performance , school of Accountancy and university of south Carolina-Department of Accounting (2004) @No $ @ @ Tehran stock exchange organization site, Draft of corporate governance system by-laws, approved in (2) (2007) @No $ @ @ Rahbari M. Studying how shareholders rights are observed in those companies accepted at Tehran stock exchange, M.A. thesis, Faculty of accounting and management, University of Allameh Tabatabaei (2004) @No $ @ @ Lee S.  Corporate Governance and Firm Performance. Department of Economics, The University of Utah (2009) @No $ @ @ HassasYeganeh Y. Effects of culture on corporate governance system, Accountant journal, 1(172)(2006) @No $ @ @  Gillan stuart L. resent development in corporate governance. an Overview, journal of corporate finance, No (12) (2006) @No $ @ @ HassasYeganeh Y., Raeisi Z., and Hosseini S.M., Relationship between corporate governance quality and performance of those companies accepted at Tehran stock exchange, 13 (4) (2009) @No $ @ @ Ganji A., and Rajabi R.,  Evaluating the relationship found between governance system and financial performance of the companies, 2nd year, 2(4) (2010) @No $ @ @ Namazi M., and Kermani E., Effects of ownership structure on performance of those companies accepted at Tehran stock exchange, Audit and accounting researches periodical(2008) @No $ @ @ Kordtabar H., Evaluating the relationship between independent directors and main institutional investors and profit management behavior of those companies accepted at Tehran stock exchange, M.A. thesis, University of Mazandaran (2008) @No $ @ @ Kelein Audit Committee, Board of Director Characteristics, and Earnings Managemen, Journal of Accounting and Economics, (33) (2002) @No $ @ @ Mokarammi Y., Strategic corporate governance for internal audit, Internal audit and corporate governance system seminar (2005) @No $ @ @ Setaiesh M.H., and Kazemnejad M., Evaluating the effects of ownership structures and board composition on profit split policy of those companies accepted at Tehran stock exchange, Accounting knowledge journal, 1(1) (2010) @No $ @ @ Ghaemi M.H. and Shahriari M., Corporate governance and financial performance of companies, Accounting advancement journal of University of Shiraz, 1st round, 1(5) 57 (2009) @No $ @ @ Namazi M., Hallaj M. and Ebrahimi Sh. Evaluating the relationship between institutional ownership and current and future financial performance of those companies accepted at Tehran stock exchange, Audit and accounting researches, 16(58) (2009) @No $ @ @ Tehrani R. Financial management, Negah Danesh press, rd edition (2007) @No $ @ @ Abdoli K., Effects of offering shares of governmental companies on shares return and their financial indexes at Tehran stock exchange, M.A. thesis in administration management-financial (2007) @No $ @ @ Naderi Noureini M.M., Role of profit quality on predicting future profits, M.A thesis, University of Shahid Beheshti (2006) @No $ @ @ Chirisie A. and J.  Zimmerman. Efficient versus oppor tunistic choice of Accounting procedures: corporate control contest. Accounting Review. (69) (1994) @No $ @ @ Shen Ch.H and Hsiang L.Ch. (2007)  Earnings Management and Corporate Governance in Asia  s Emerging Markets. Corporate Governance (115) 999 (2007) @No $ @ @ Ramasay A. Oei R. and P. Mather, Earnings Quality and its Relationship with Aspects of Corporate Governance: An Investor Perspective. Accounting and Financial Association of Australia and Newzeland (2005) @No $ @ @ Davidson W.N. and Dadalt P.J., Earnings Management and Corporate Governance: The role of the Board and the Audit Committee. Journal of Corporate Finance, (9) (2003) @No $ @ @ Mohammadzadeh Salteh H., A model of relationship between corporate governance and earning quality, P.hd thesis, Science and Research of Tehran, Islamic Azad university (2010) @No $ @ @ Aghaei M.A. and Chalaki P., Evaluating the relationship between features of corporate governance and profit management in those companies accepted at Tehran stock exchange, accounting researches journal, 1st year, 4(4) (2009) @No $ @ @ Raeisi Z., Relationship between corporate governance quality and firm financial performance, M.A thesis, Department of accounting and Management, Allame Tabatabayi University (2008) @No $ @ @ Ghanbari F., effect of corporate governance tools on performance of firms listed in Tehran stock exchange, M.A thesis, Department of Social and Economy, Alzahra University (2007) @No $ @ @ Momeni M. and Ghaioumi F., Statistical analyses using SPSS, Tehran, Ketab-e-no press, 2nd edition (2008) @No $ @ @ Shariat Panahi M., effect of Ownership type on managers performance of firms listed in Tehran stock exchange , P.hd thesis, Department of accounting and Management, Allame Tabatabayi University (2001) @No
<#LINE#>The Effect of Auditors Opinions on Shares Prices and Returns in Tehran Stock Exchange<#LINE#>Anvarkhatibi@Saeid,Mohammadreza@Safashur,Jamal@Mohammadi<#LINE#>23-27<#LINE#>4.ISCA-RJMgtS-2012-008.pdf<#LINE#>Department of Accounting, Ilkhchi Branch, Islamic Azad University, Ilkhchi, IRAN @ Department of Accounting, Neyshabur Branch, Islamic Azad University, Neyshabur, IRAN <#LINE#>19/4/2012<#LINE#>25/4/2012<#LINE#>  The purpose of this study is investigate the effect of auditor's opinions on shares prices and returns in Tehran Stock Exchange. This study conducted about companies in Tehran Stock Exchange during the period 2002-2008.For to do the investigate opinion classified in two groups, and to be discussed two hypothesis. In this research two test named-Test and Man-Whiteny have been used. Present result of these research shows, in confidence interval 95% there is no significant relationship between auditor's opinion and share prices. Present result of these research shows, in confidence interval 95% there is no significant relationship between auditor's opinion and share returns. Generally the results of this study shows, the both of hypothesizes be rejected and there is no significant effect of the auditors opinion on share prices and returns in Tehran Stock Exchange. Originally, that is, no information content of the audit opinion in decision making. <#LINE#> @ @ Thuneibat A., Khamees A. and  Fayoumi A., the effect of qualified auditors' opinions on share prices:evidence from Jordan. Manag Audit J, 23, 84-101 (2008) @No $ @ @ Firth M., A note on the impact of audit report qualifications on lending and credit decisions, J Bank Finan, 4, 257-267 (1980) @No $ @ @ Guillamon G., The usefulness of the audit report in investment and financing decisions, Manag Audit J,  6/7,549-559 (2003) @No $ @ @ Khatami M., the effect of  audit qualifications on stock prices and analyzing financial statements audited annually by the Stock Exchange, Ph.D. thesis, Islamic Azad University, Science and Research Branch, Tehran (2000) @No $ @ @ Mohammadi P., Commenting on the impact of the audit reports of accepted companies on stock returns in the stock market, M.Sc. Thesis, Islamic Azad University, Science and Research Branch, Tehran (2000) @No $ @ @ Shah Husseini B., Audit reports on the decisions of creditors, M.Sc. Thesis, Islamic Azad University, Tehran central branch, Tehran (2001) @No $ @ @ HasasYegaheh Y., Information content fraction  reserves referred to in the audit report, Account Audit,42, 84 (2005) @No $ @ @ Momeni M., Statistics and its Applications in Management, Volume 1, Book Editor of the Universities, Samt publication, Tehran  (2005) @No $ @ @ Momeni M., Statistics and its Applications in Management, Volume 2, Book Editor of the Universities, Samt publication, Tehran  (2005) @No $ @ @ Khaki G., The research approach to thesis writing, Baztaab Publication, Tehran (2007) @No
<#LINE#>Systems Approach to Determine the Significance of the Critical Success Factors of a Knowledge Management System<#LINE#>A.O.@Mathew,G.K.@Nair,L.L.R@Rodrigues<#LINE#>28-36<#LINE#>5.ISCA-RJMgtS-2012-009.pdf<#LINE#>Department of Humanities and Social Sciences, Manipal Institute of Technology, Manipal 576 104, Karnataka, INDIA @ Department of Finance and Economics, International Hospitality, Tourism and Business Management, Stenden University, QATAR <#LINE#>7/7/2012<#LINE#>21/7/2012<#LINE#>  Today’s organizations have realized the necessity to focus on their knowledge assets for ensuring sustainability in a globally challenging environment. This paper identifies the critical success factors (CSFs) of knowledge management (KM) in a typical IT industry and studies the influence of organizational culture, top management commitment and support, KM organization and process, KM tools and technology and KM metrics and incentives on knowledge management System (KMS) performance. The interdependence between CSFs are considered while developing a system dynamics (SD) model and the influence of the variables belonging to each factor are analysed separately in an attempt to identify the criticality of the factors for the survival of a knowledge management System (KMS), also in conjunction with the other success factors. The simulation results underscore the importance of all the factors under consideration. However, top management commitment and support and KM measurement and incentives turns out to be the most critical among the factors considered. <#LINE#> @ @ Singh A., and Soltani E., Knowledge management practices in Indian information technology Companies, Total Quality Management, 21(2), 145–157 (2010) @No $ @ @ Shirazi A., Mortazavi S., and Azad N.P., Factors Affecting Employees’ Readiness for Knowledge Management, European J. of Economics, Finance and Administrative Sciences, 33, 167-177 (2011) @No $ @ @ Senge P.M., The Fifth Discipline: The Art And Practice of The Learning Organization, Doubleday: New York (1990) @No $ @ @ Rockart J.F., Chief executives define their own data needs,Harvard Business Review, 57(2), 81-93 (1979) @No $ @ @ Baldanza C., and Stankosky M.A., Knowledge Management: An evolutionary architecture toward enterprise engineering, Paper read at International Council on Systems Engineering (INCOSE), Mid-Atlantic regional conference(1999) @No $ @ @ Holsapple C.W. and Joshi K.D., An Investigation of Factors that Influence the Management of Knowledge in Organizations, J. of Strategic Information  Systems, , 235-261 (2000) @No $ @ @ Jennex M.E. and Olfman L., Development recommendations for knowledge management/organizational memory systems”, Proceedings of the Information Systems Development Conference (2000) @No $ @ @ Yu S.H., Kim Y.G., and Kim M.Y., Linking Organizational Knowledge Management Drivers to Knowledge Management Performance: An Exploratory Study, 37th Hawaii International Conference on System Sciences, HICSS36, IEEE Computer Society (2004) @No $ @ @ Wong K.Y., Critical Success Factors for implementing knowledge management in small and medium enterprises, Ind. Manage. Data Sys., 105(3), 261-279 (2005) @No $ @ @ Yadav A. and Katiyar A., Corporate transformation through Leadership: Understanding Macro-Cultural Implications for Indian organizations, Res. J. Recent Sci.,1(ISC-2011)  253-258 (2012) @No $ @ @ Lehner F. and Haas N., Knowledge Management Success Factors – Proposal of an Empirical Research, Electronic J. of Knowledge Management, 8(1),79– 90 (2010) @No $ @ @ Ribière V. and Tuggle F.D., The role of organizational trust in knowledge management tools and technology use and success, International J. of Knowledge Management1(1), 67-85 (2005) @No $ @ @ Abbas M.T.S., Training Model for Business Performance Improvement: the Case of Iran, Res.J.Recent Sci., 1(7), 45-51 (2012) @No $ @ @ Cross R., and Baird L., Technology is not enough: Improving performance by building organizational memory, Sloan Management Review, 41(3), 41-54 (2000) @No $ @ @ Schwartz D.G., Encyclopedia of Knowledge Management,  Idea Group, Hershey(2005) @No $ @ @ Raorane A.A., Kulkarni R.V., and Jiktar B.D., Association Rule – Extracting Knowledge Using Market Basket Analysis, Res.J.Recent Sci., 1(2), 19-27 (2012) @No $ @ @ Neeraj S., and Swati L.S., Overview of Non-redundant Association Rule Mining, Res.J.Recent Sci., 1(2), 108-112 (2012) @No $ @ @ Tiwana A., Knowledge Management Toolkit: Orchestrating IT, Strategy and Knowledge Platforms, Second Edition, Prentice Hall (2000) @No $ @ @ Redman T.C., The impact of poor data quality on the typical enterprise, Communications of the ACM, 41(2), 79-82 (1998) @No $ @ @ Ekbia H.R., and Hara N., Incentive Structures in Knowledge Management, In: D.G. Schwartz (ed.),Encyclopedia of Knowledge Management, Idea Group, Hershey(2005) @No $ @ @ Nasiripour A., Afshar K.M., and Izadi A., Effect of Different HRM Policies on Potential of employee Productivity, Res.J.Recent Sci., 1(6), 45-54 (2012) @No $ @ @ Sterman J.D., Business dynamics: systems thinking and modeling for a complex world, New York: Irwin-McGraw-Hill. (2000) @No $ @ @ Coyle R. G., Management System Dynamics, John Wiley and Sons, Chichester(1977) @No $ @ @ Giannanasi F., Lovett P. and Godwin A.N., “Enhancing confidence in discrete event simulations”, Computers in Industry, 44,141-157 (2001) @No $ @ @ Rodrigues L.L.R., Rao B. R. S. and Dharmaraj N., Validation of System Dynamics based Simulation Model: A Case Study, Indian J. of Systems Management,4, (2006) @No $ @ @ Singh R., Cultural Transformation Geniusys : Increasing momentum in change management strategies, International System Dynamics Conference, Oxford, UK(2004) @No $ @ @ Anantatmula V. , Knowledge Management Criteria, In : Stankosky, M. (ed.), Creating the Discipline of Knowledge Management, The Latest in University Research, Elsevier Butterworth–Heinemann (2005) @No $ @ @ Hendriks P.H.J., Organizational Structure, In: D.G. Schwartz (ed.), Encyclopedia of Knowledge Management, Idea Group, Hershey (2005) @No $ @ @ Hendriks P.H.J. and Sousa C.A.A., Motivation for Knowledge Work, In: D.G. Schwartz (ed.), Encyclopedia of Knowledge Management, Idea Group, Hershey,(2005) @No $ @ @ Park H., Knowledge Management Technology and Organization Culture, In: Stankosky,M. (ed.), Creating the Discipline of Knowledge Management, The Latest in University Research, Elsevier Butterworth–Heinemann(2005) @No
<#LINE#>Emotional Intelligence as a Forecaster of Job Satisfaction amongst the Faculty of Professional Institutes of Central Indian City, Indore<#LINE#>Mandip@Gill,Ali@SyedFarhat,Barkha@Gupta,Godulika@Dubey,Kamna@Lad<#LINE#>37-43<#LINE#>6.ISCA-RJMgtS-2012-011.pdf<#LINE#>Maharaja Ranjit Singh College of Professional Sciences Hemkunt Campus, Indore, MP, INDIA  @ Prestige Institute of Management and Research, Indore, MP, INDIA  @ Altius Institute of Professional Sciences, Indore, MP, INDIA @ Arihant Institute of Management Studies, Indore, MP, INDIA <#LINE#>25/7/2012<#LINE#>30/7/2012<#LINE#> Emotional intelligence and job satisfaction are two concepts of high interest in the modern work environment. They serve as a competitive edge in personal and organizational life. The education system or the teaching profession is one of those within which, the individuals could reap great advantage from the knowledge of emotional intelligence owing to recurrent human communication that exists among them.  It has been found that lack of job satisfaction leads to lower productivity, higher absenteeism, poor judgment, defensive behavior, hostility, reduction in creativity, and job turnover. The study was designed to examine the relationship between faculty members’ emotional intelligence and their job satisfaction among the professional institutes of Central Indian City Indore, M.P. The findings of the study showed that there was no significant relationship between faculty member’s emotional intelligence and their job satisfaction. The study also revealed that among the components of emotional intelligence there was a significant impact of Self-Emotion Appraisal (SEA) and Other Emotion Appraisal (OEA) on job satisfaction. On the other hand, the impact of Use of Emotions (UOE) and Regulation of Emotions (ROE) on job satisfaction was found to be insignificant. The implications of the findings are discussed in the paper. <#LINE#> @ @ Cranny C.L., Smith, P., and Stone F.F., Job satisfaction: How people feel about their job and how it affects their performance, New York: Lexington Books (1992) @No $ @ @ Salovey P., Bedell B. T., Detweiler J. B., and Mayer J. D.,Current directions in emotional intelligence research. In M. Lewis and J. Haviland-Jones (Eds.), Handbook of Emotion New York, NY: Guilford Press 504-520 (2000) @No $ @ @ Mayer J. D. and Salovey P., what is emotional intelligence? In P. Salovey and D.J. Sluyter (Eds.), Emotional development and emotional intelligence, 3-31 (1997) @No $ @ @ Bar-On, R., Emotional and social intelligence: Insights from the emotional quotient inventory (2000) @No $ @ @ Goleman D.,Primal Leadership: Realizing the Power of Emotional Intelligence. Basic Books, New York (2002) @No $ @ @ Wong C. and Law K. S., The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study, Leadership Quarterly, 13(3),243-274(2002) @No $ @ @ Bar-On, R., The Development of an Operational Concept of Psychological Well-BeingUnpublished Doctoral Dissertation, South Africa: Rhodes University (1988) @No $ @ @ Law K., C. Wong and L. Song, The construct criterion validity of emotional intelligences and its potential utility for management studies. Journal of Applied Psychology89(3), 483-496 (2004) @No $ @ @ Sy T., S. Tram and L. O’ Hara., Relation of employee and manager to job satisfaction and performance, Journal of  Vocational  Behaviour,  68(3), 461-473 (2006) @No $ @ @ Kafetsios K. and Zampetakis L., Emotional intelligence and Job satisfaction: Testing the mediatory role of positive  and negative affect at work, Personality and Individual Differences, 44, 710-720 (2008) @No $ @ @ Oshagbemi T., Gender Differences in the Job Satisfaction of University Teachers, Women in Management Review, 7, 33-31 (2000) @No $ @ @ Tantiverdi H.,‘Worker’s Job Satisfaction and Organizational Commitment: Mediator Variable relationships of Organizational Commitment Factors’, The Journal of American Academy of Business, 14,(2008) @No $ @ @ Robbins S.P., Organizational behavior: Concepts, controversies, and applications, Upper Saddle River, New Jersey: Prentice Hall, (2000) @No $ @ @ Weiss H. M., Deconstructing job satisfaction: Separating evaluations, beliefs and affective experiences, Human Resource Management Review, 12, 173–194 (2002) @No $ @ @ Rowden R.W.,The relationship between workplace learning and Job satisfaction in US small midsize businesses, Human Resource Development Quarterly, 13 (4), 407-25 (2002) @No $ @ @ Mohr R.D. and Zoghi C., High involvement work design and job satisfaction, Industrial and Labor Relations Review, 15(7), 331-343 (2008) @No $ @ @ Heller D., Judge T. and Watson D., The confounding role of personality and trait affectivity in the relationship between job and life satisfaction, Journal of Organizational Behavior, 23, 815-835 (2002) @No $ @ @ Dormann C. and Zapf D., Job Satisfaction: A Meta analysis of stabilities, Journal of Organizational Behavior, 22, 483-504 (2001) @No $ @ @ Brotheridge C.M. and Grandey A.A., Emotional labour and burnout: Comparing two perspectives of people work. Journal of Vocational Behavior, 60, 17– 39 (2002) @No $ @ @ Vandenberghe R. and Huberman A.M., Understanding and preventing teacher burnout: A sourcebook of international research and practice. Cambridge, UK: Cambridge University Press, (1999) @No $ @ @ Daus C.S. and N.M. Ashkanasy, The case for the ability-based model of emotional intelligence in organizational behavior, Journal of Organizational  Behaviour, 26, 453-466 (2005) @No $ @ @ Van Rooy D.L. and C. Viswesvaran., Emotional intelligence: A meta-analytic investigation of predictive validity and Nomo logical net, Journal of Vocational  Behaviour, 65, 71-95 (2004) @No $ @ @ Carmeli A., Yitzhak-Halevy M. and Weisberg J., The relationship between emotional intelligence and psychological wellbeing, Journal of Management Psychology, 24(1), 66-78 (2009) @No $ @ @ Jorfi Hassan and Jorfi Saeid., Strategic Operations Management: Investigating the Factors Impacting Communication Effectiveness and Job Satisfaction in Procedia - Social and Behavioral Sciences, Kulalampur, 1596–1605 (2011) @No $ @ @ Mousavi S.H., Yarmohammadi S., Nosrat A.B. and Tarasi Z., The relationship between emotional intelligence and job satisfaction of physical education teachers, Annals of Biological Research, 3 (2), 780-788 (2012) @No $ @ @ Ghoniem Abdulazim. ElKhouly, S. Mohsen, G and Ibrahim M., Impact of Emotional Intelligence and Gender on Job Satisfaction among Egyptian Government Sector Employees,Current Research Journal of Social Sciences3(1), 22-27 (2011) @No $ @ @ Jeloudar  Soleiman, Yahyazadeh and  Goodarzi  Fatemeh Lotfi., Teachers’ Emotional Intelligence and Its Relationship with Job Satisfaction,  Advances in Education, 1(1), (2012) @No $ @ @ Ismail A., Yao A., Yeo E., Lai-kuan K. and Soon-yew J., Occupational stress features, emotional intelligence and job satisfaction: An empirical study in private institutions of higher learning. / www.revistanegotium.org.ve 16 (5), 5-33 (2011) @No $ @ @ Hosseinian S., Yazdi S.M., Zahraie S. and Ashtiani, A.F., Emotional intelligence and job satisfaction, Journal of Applied Sciences, 8 (5) 903-906 (2008) @No $ @ @ Wood V.R., Chonko L. B., and Hunt S.,  Social Responsibility and Personal Success: Are they Incompatible?,  Journal of Business Research, 14, 193-212(1986) @No $ @ @ Tracy D. and Muhammed., The relationship between emotional intelligence and job satisfaction: Testing the claim that emotional intelligence quotient predicts level of job satisfaction. Accessed on 20-3-2012, http://proquest.umi.com/pqdlink?did=1037890221andFmt=7andclientI=79356andRQT=309andVName=PQD (2006) @No $ @ @ Dong Q. and Howard T., Emotional intelligence, trust, and  job satisfaction, Competition Forum, , 381-388 (2006) @No $ @ @ Petrides K.V., and Furnham A.F., The role of trait emotional intelligence in a gender-specific model of organizational variables, Journal of Applied Social Psychology, 36(2),552-569 (2006) @No
@Short Communication
<#LINE#>A Study on Occupational stress and Coping strategies among Police Head Constables (Grade III)<#LINE#>M.@ShunmugaSundaram,M.Jeya@Kumaran<#LINE#>44-47<#LINE#>7.ISCA-RJMgtS-2012-013.pdf<#LINE#> Department of Business Administration, Kalasalingam University, Krishnan Kovil -626 126 Tamilnadu, INDIA <#LINE#>6/8/2012<#LINE#>10/8/2012<#LINE#>  Occupation stress is a renowned problem in police personals. Police department is the occupation that has been identified as high level of stress.  This study reveals the frequency of stressful events faced by the grade III police constables and stress coping strategies used by them. A standard questionnaire was used to find out the demographic profile, frequency of stress and coping strategies. 150 grade III constables are taken into account for this study. This study explores the most common coping strategies, in that waiting for right time to do the job is the most used coping method, because most of the police constables are having more than 16-20 years of experience (40%), second most used coping strategies is think how best he can handle the problems, because most of them are having UG level qualifications and very good experience in handling crisis situations. And also seeing criminals going free and lack of personal time are most stressful events faced by the constables, In this study it shows that poor organizational policy is the major stressor for grade III police constables. <#LINE#> @ @ Bonifacio P., The psychological effects of police work. London: Plenum Press (1991) @No $ @ @ Heiman M.F., The police suicide, J. Pol. Sci. Admin., 3, 267-273 (1975) @No $ @ @ Manolias M. and Hyatt-Williams A., Study of post shooting experiences in firearms officers, Report for the Joint Working Party on Organizational Health and Welfare (1986) @No $ @ @ Paton D. and Smith L.M., Psychological trauma in critical occupations: Methodological and assessment strategies, In D. Paton and J.M. Violant (Eds.), Traumatic stress in critical occupations: Recognition, consequences and treatment, Illinois, USA: Thomas Books (1996) @No $ @ @ Selye H., The stress concept today, In I.L. Kutash, L.B. Schlesinger, and Associates (Eds.), Handbook of stress and anxiety. San Francisco: Jossey-Bass (1980) @No $ @ @ Lewis R.W., To ward understanding police anomie, J. Poli. Sci. Admin., 1, 484 – 490 (1973) @No $ @ @ Bartol C.R. and Bartol A.M., Introduction to forensic psychology, 1st Edn, Thousands oaks, Sage, CA (2004) @No $ @ @ Morash M., Haarr R. and Kwak D., Multilevel influence of police stress, J. Contemporary Criminal Justice, 2 (2006) @No $ @ @ Jaramillo F., Nixon R. and Sams D., The effect of law enforcement stress on organizational commitment, Int. J. Police strategies Manage., 28, 321-336 (2005) @No $ @ @ Perrier D.C., Police stress: The hidden foe, Can. Police College J., 8, 15-26 (1984) @No $ @ @ Loo R., Police Suicide: The ultimate stress reaction in police Trauma: Psychological Aftermath of Civi lian Combat, 1stEdn., Springfield, IL. And Charles, C., Thomas, 241-254 (1999) @No $ @ @ Miller L., Police Suicide, Causes, prevention and practical intervention strategies, Int. J. Emergency Mental Health, , 101-114 (2005) @No $ @ @ Violanti J.M., Police suicide, Epidemic in Blue.1st Edn., Springfield, Charles C., Thomas (1996) @No $ @ @ Cartier I.V.E., Lamberts R.D. and Gersons B.P.R., The dimensionality of trauma: A multidimensional scaling comparison of police officers with and without posttraumatic stress disorder, Psychiatry Res., 97, 29-39 (2000) @No $ @ @ Violanti J.M. and Aron F., Ranking police stressors, Psychological Reports, 75, 824-826 (1994) @No $ @ @ Cooper C.L., Kirkcaldy B.D. and Brown J., A model of job stress and physical health, The role of individual differences Personality Individual Differences, 16, 653-655 (1994) @No $ @ @ Darvey J.D., Obst P.L. and Sheehan M.C., It goes with the job: Officers insights into stress and the culture of alcohol consumption within the policing occupation, Drugs Educ. Prevent. Policy, 8, 141-149 (2001) @No $ @ @ Stigler R.T. and Thweatt D.R., Religiosity and stress for police officers, J. Police Criminal Psychol., 12, 13-24 (1997) @No $ @ @ Cooper C., Davidson M. and Robinson P., Stress in police service, J. Occupational Med., 24, 30-36 (1982) @No $ @ @ Kirkcaldy B., Cooper C.L. and Ruffalo P., Work stress and health in a sample of US police, Psychol. Rep., 76, 700-702 (1995) @No $ @ @ Norvell N.K., Hills H.A. and Murrin N.R., Understanding stress in female and male law enforcement officers,Psychol. Women Quarterly, 17(3) 289-301(1993) @No $ @ @ He N., Zhao J. and Archbold C.A., The convergent and divergent impact of work environment, work family conflict and stress coping mechanisms female and male police officers. Police, Int. J. Ploice strategies manage., 25, 687-708 (2002) @No $ @ @ Waters J.A. and Ussery W., Police stress: History, contributing factors, symptoms and interventions, Int. J. Police Strategies Manage, 30, 169-188 (2007) @No $ @ @ Stotland E. and Pendleton M., Workload, stress, and strain among police officers. Behavioral Medicine (Washington, D.C.), 15(1), 5–17 (1989) @No
@Review Paper
<#LINE#>E-Government and Social Media as Openness and Anti-Corruption Strategy<#LINE#>Arpit@Bansal<#LINE#>48-52<#LINE#>8.ISCA-RJMgtS-2012-001.pdf<#LINE#> Institute of Management Studies, Dehradun, INDIA @ <#LINE#>25/5/2012<#LINE#>12/6/2012<#LINE#>  In recent years, many governments have worked to increase openness and transparency in their actions. Information and communication technologies (ICTs) are seen by many as a cost-effective and convenient means to promote openness and transparency and to reduce corruption. A well-planned e-government strategy can build a more efficient, accountable and transparent government. This review paper first illustrates the advantages of e-government services; discusses examples of e-government where corruption was significantly reduced; and draws lessons on leadership and managerial issues in deploying information and communication technology (ICT) to combat corruption. In addition, the paper discusses the e-government as an anti-corruption strategy in India. This paper explores the potential impacts of information and ICTs – especially e-government and social media – on cultural attitudes about transparency. <#LINE#> @ @ Ceobanu A., When Socialism meets Capitalism Corrupt Practices and Post-Communist Transition: A Comparative Analysis, Thesis Univ. of Nebraska(1998) @No $ @ @ Grace J., Information and Communication Technologies and Broad Based Development: A Partial Review of the Evidence, The World Bank, Working Paper (2001) @No $ @ @ Abbasov A. M, Speech of Minister Ali M. Abbasov: World Bank e-government workshop(2006) @No $ @ @ Ahmed A. S., Automating Government with E-Governance, The Linux Journal, (121)(2006) @No $ @ @ Backus M., E-Governance in Developing Countries, IICD Research Brief, (1) (2006) @No $ @ @ http://www.cvc.nic.in(2012) @No $ @ @ www.wikileaks.org. (2012) @No $ @ @ www.afghanistanelectiondata.org(2012) @No
@Mini Review Paper
<#LINE#>The Role of Minor Variables Such as Job and Family in Enforcing or Weakening the Religious and National Identity (Case Study: Students of Academic Institute of Charkhe Niloofari, Eastern Azerbaijan Province)<#LINE#>Fakhri@KamranPashaei,Parvaneh@Adelzadeh,Reza@Rahmani,Aali@Mohammadbagher<#LINE#>53-55<#LINE#>9.ISCA-RJMgtS-2012-007.pdf<#LINE#>Tabriz Branch, Islamic Azad University, Tabriz, IRAN @  M.A. of Management in University of industries and mines of Iran, IRAN @ General Director of Hormozgan Cement Company and DBA student, Bandarabbas, IRAN <#LINE#>7/4/2012<#LINE#>13/4/2012<#LINE#>  Nowadays the most important challenge facing the cultural authorities of the country is the emergence of adverse patterns in creating facelessness in youth, a generation that have had a poor narration of Islam and do not know anything about the aesthetic nature of it. Youth as a group, that must have the best growth and education, since they would create the future of the society. Moreover, the authorities and planners must receive the problems of the groups, find the roots and offer the suitable solution. Since we believe that, the best way to approach the problems is to face it form scientific view. Undoubtedly, in our society one of the main problems of the youth that has caused their bewilderment and has influenced many is the enfeeblement of religious identity. Hence, we decided to study the issue in all dimensions and scientifically.  <#LINE#> @ @  Saboori A., Social course. Child. K, Neil press, Tehran(2003)@No $ @ @ Mohassel R., Rescue in religions, Cultural studies and researches, Niloufar press, Tehran (2010) @No $ @ @ Akhundi M., Youth Religion and National Identity, Qom press, Qom, Iran (2004) @No $ @ @ Altayi A., Ethnic Identity Crisis in Iran, Shadegan press, Tehran (1999) @No $ @ @  Manba Ejlal M., An Introduction to Iranian Culture and Management, Publications of national research development, Tehran (2005) @No $ @ @  Pourtahmasebi S., Explanation of the Relationship between Globalization and Objective Training, available online: www.civilica.com (2009) @No $ @ @ Seyyed Razi M.S. and Nahjol-balagheh, Research by Dr.SobhiSaleh, Beirut. Darolosveh (1998) @No $ @ @ Asghari Khanghah, Bio-anthropology, SAMT press,@No $ @ @ Baharomsome issues in culture of Iran Fekr-e-rooz press,Tehran (2004) @No $ @ @ Najafi M. Iranian’s National Identity, Zamane No press, First edition, Tehran (2000) @No $ @ @ Bagher Akhundi M., Youth’s National and Religious Identity, Research Office Press, first edition, Tehran (2004)@No
<#LINE#>A Study of Business Education and Entrepreneurial Capabilities in Central India<#LINE#>Sachin@Rai,Shefali@Dubey<#LINE#>56-59<#LINE#>10.ISCA-RJMgtS-2012-010.pdf<#LINE#>Jawaharlal Nehru Institute of Business Management, Ujjain, M.P INDIA @ Maturadevi Institute of Technology and Management, M.P INDIA <#LINE#>8/7/2012<#LINE#>14/7/2012<#LINE#>  This study explores the relationships between business education in central Indian universities and the development of the entrepreneurial capabilities in students. It also focuses upon the potential differentials on entrepreneurial making among public and private universities. This is a cross-sectional casual study using questionnaire for a sample of 320 students of 15 different universities in Central India Madhya Pradesh India. Discriminate and regression analyses have been used to analyze the data. Results show relationship, though not very strong, between business education and entrepreneurial capabilities. Moreover, results also reveal that both private and public business schools are responsible for almost equal level of entrepreneurial capabilities. <#LINE#> @ @ Alberta C. and Gray D., Libecap, Insghts: A Kauffman Research Series, Kauffman Center for Entrepreneurial Leadership (2000) @No $ @ @ Donald F.K., Entrepreneurship Education in the 21st Century: From Legitimization to Leadership, A Coleman Foundation White Paper USASBE National Conference(2004) @No $ @ @ Gartner W.B. and Vesper K.H., Executive forum: Experiments in entrepreneurship education: Successes and failures, J. Bus. Vent,  179-187 (1994) @No $ @ @ Gorman G., Hanlon D and  King W., Some research perspectives on entrepreneurship education, enterprise education, and education for small business management: A ten year literature review(1997) @No $ @ @ Hills G.E., Variations in university entrepreneurship education: An empirical study of an evolving field,J. Bus. Vent,3, 109-122 (1988) @No $ @ @ Hisrich P.S., Entrepreneurship, sixth edition, 21 64-65  (1996) @No $ @ @ James M.H. Essential of sociology: down to earth approach, nd edition. 88, 309: 341-344 (1997) @No $ @ @ Kuratko D.F. and Hodgetts R.M., Entrepreneurship: Theory, Process. Practice Mason, OH; South-Western Publishers(2004) @No $ @ @ McMullen W.E. and Long W.A., Entrepreneurship education in the nineties. J. Bus. Vent. 2 261-275 (1987) @No $ @ @ Megginson W.L., Small Business Management, second edition(1997) @No $ @ @ Ronstadt R., The educated entrepreneurs: A new era of entrepreneurial education is beginning. Am. J. Small Bus(1987) @No $ @ @  Ronstadt R., The educated entrepreneurs: A new era of entrepreneurial education is beginning. In: C.A. Kent  (Ed.) Entrepreneurship Education. New York: Quorum Books, 69-88 (1990) @No $ @ @ Sexton D.L. and Upton N., Evaluation of an E., innovative approach to teaching entrepreneurship, J. Small Bus. Manage, 25(1), 35-43, (1987) @No $ @ @ Solomon G.T., Duffy S. and Tarabishy A., The state of entrepreneurship education in the United States: A nationwide survey and analysis. Int. J. Entrepreneurship. Educ.,1(1), 65-86 (2002) @No $ @ @ Vesper K.H. and Gartner W.B., Measuring progress in entrepreneurship education, J. Bus. Vent,12(5) 403-421 (1997) @No $ @ @ Vesper K.H. and McMullen W.E., Entrepreneurship: Today courses, tomorrow degrees?,  Entrepr Theory Pract,13(1) 7-13 (1988) @No $ @ @ Zeithaml C.P. and Rice G.H., Entrepreneurship/small business education in American universities. J. Small Bus. Manage, 25(1) 44-50 (1987) @No