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Occupational Health and Safety issues and Audiometric Screening of Telecom Industry workers (with Particular Focus on Call Center)

Author Affiliations

  • 1Lahore School of Economics, Barki Road, Lahore, Pakistan
  • 2College of Earth and Environmental Sciences, Punjab University, Lahore Pakistan

Res. J. Recent Sci., Volume 5, Issue (3), Pages 11-18, March,2 (2016)


The right to life is fundamental human right but diseases and accidents at work remain one of the most appalling tragedies. The phenomenon of occupational health and safety gain importance when the rapid industrialization resulted in a number of fatalities in the workplace throughout the world. The workers involved in call center are exposed to various health hazards during their job activity. The study aims the assessment of health impact of employees working in call centers, health settings at their workplace and audiometric screening to evaluate hearing performance by using an audiometer. The results were presented in form of graphs and tables. Results of audiometric screening have been plotted in the form of audiograms. The study has been carried out for the period of four months in three different call centers of Lahore. A questionnaire has been particularly outlined for the compilation of information from the recognized groups of call center operators facing several health related issues at their workplace. Total 150 individuals including control group were interviewed through the questionnaire. The collected data has been analyzed using Microsoft excel and descriptive statistics using SPSS software.


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