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Model of Healthcare Supply Chain Agility based on Information Technology

Author Affiliations

  • 1 University of Allameh Tabatabaei, Faculty of Management, Tehran, IRAN

Res. J. Recent Sci., Volume 4, Issue (4), Pages 54-60, April,2 (2015)


Advent of information technology elements in each area, necessity of speed and accountability, increasing changes in the market and consumer needs, necessity of further flexibility in the organizations and their products and services reflect movement towards agility concept more than ever. The present paper has designed a healthcare supply chain agility model based on information technology. This paper is an applied research in terms of objective, a survey research in terms of data collection, and a descriptive – analytic research in terms data analysis. Hospitals of the Medical Sciences Universities affiliated to the Ministry of Health in Tehran constitute research territory and the statistical universe is comprised of 200 senior and middle managers of these organizations. The research findings revealed that the most important dimensions of agile healthcare supply chain based on information technology are respectively, customer relationship, inventory management, orders processing, customer services, transportation, purchase and procurement, and production/services scheduling. Also the results showed that use of an IT-based supply chain is effective on improvement of organization performance.


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