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The Relationship between Communication Skills and Error Reporting by Nurses in Iranian Social Security Organization Hospitals in Isfahan, Iran

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Author Affiliations

  • 1Department of Health Services Management, Collage of management and Economics, Tehran Science and Research Branch, Islamic Azad University, Tehran, IRAN

Res. J. Recent Sci., Volume 4, Issue (10), Pages 41-46, October,2 (2015)

Abstract

Nowadays, clinical errors are one of the serious problems of the health system and a threat for the patients’ safety. Different aspects of the patient safety including communication skills, group works and disclosing clinical errors have been considered by the policy-makers today. In this study, 248 nurses employed in three hospitals of Isfahan Province Social Security Organization served as the participants and the communication skill score of each one was calculated on three verbal skill, listening and feedback dimensions. Total clinical errors reported by the nurses within three domains including Near-Miss errors, No-Harm errors and Adverse Event were determined and the effect of communication skill score on the rate of reporting clinical errors was studied. This study provides a basis for setting preventive strategies for clinical errors.

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