International E-publication: Publish Projects, Dissertation, Theses, Books, Souvenir, Conference Proceeding with ISBN.  International E-Bulletin: Information/News regarding: Academics and Research

An Examination of the Conflict Role and Ambiguity Role on Job Satisfaction

Author Affiliations

  • 1Institute for Management and Planning Studies, IRAN

Res. J. Recent Sci., Volume 3, Issue (7), Pages 13-17, July,2 (2014)

Abstract

The current research concerns with the relationship between conflict role and ambiguity role on job satisfaction. The main idea of this research deals with some factors which can be influential on conflict role as stimulation of customer orientation and job performance on sales people and also the central question is that to what extent they are effective? The methodology of research is to survey and to make descriptive casual which are collected by sales people in furniture market of Iran. 320 issues of sample are gathered out of 370 questionnaires which were distributed as some of them were not returned, non- returned and non-precision. The significant variable points of this research are including conflict role, ambiguity role and job satisfaction.

References

  1. Rizzo J.R., House R.J. and Lirtzman S., Role conflict and ambiguity in complex organizations, Administrative Science Quarterly, 15, 150-63 (1970)
  2. Flaherty T.B., Dahlstrom R. and Skinner S.J., Organizational values and role stress as determinants of customer-oriented selling performance, Journal of Personal Selling & Sales Management, 19(2), 1-18 (1993)
  3. Babin B.J. and Boles J.S., Employee behavior in a service environment: a model and test of potential differences between men and women, Journal of Marketing, 62 (2), 7-91 (1998)
  4. Bhuian S.N., Menguc B. and Borsboom R., Stressors and job outcomes in sales: a triphasic model versus a linear-quadratic-interactive model, Journal of Business Research, 58, 141-50 (2005)
  5. Singh J., Performance productivity and quality of frontline employees in service organizations, Journal of Marketing, 64, 15-34 (2000)
  6. Wetzels M., de Ruyter K. and Bloemer J., Antecedents and consequences of role stress of retail sales persons, Journal of Retailing and Consumer Services, , 65-75 (2000)
  7. Kaplan S.L. and Jones J.M., Workers are seeking employers of choice, Chain Store Age, 74(10), 72-73 (1998)
  8. Weitz, Barton A., Castleberry Stephen B., Tanner John F., Selling Building Partnerships, McGraw-Hill Irwin, 4th Edition, 4-21 (2001)
  9. Hooman H.A., Recognizing the Scientific Method in Behavioral Sciences (Bases of the Research), 4th ed. Tehran: Parsa Publication (2001)
  10. Azar A. and Momeny M., Statistics and its Applications in Management Tehran: Institute of Social Sciences studying books (1998)
  11. Aghaei M., Kazemi A., Deilami Moezzi A. Rajabian M., Beigand M. and Asadollahi A., Financial Distress and Bankruptcy Prediction in Subsidiaries of the Largest Business Holding in Iran Using the Model of Altman, Research Journal of Recent Sciences, 2(8), 40-46 (2013)
  12. Aghaei M., Taghizadeh GH., Asadollahi A., Noormohammadi M., Yazdani Cherati N., and Firouzidost N., Presenting a Method for a Robust Prediction of Time Series Used in Financial Issues in an Automotive Manufacturing Company, Research Journal of Recent Sciences, 2(10), 22-32 (2013)
  13. Aghaei M., Asadollahi A., Tonekabon M., Tajasom N., and Abbasi S., Investigating the Impact of Store Brand Price-Image and Retailer Equity Dimensions on ETKA Chain Store Customer’s Purchase Intention, Research Journal of Recent Sciences, 2(11), 5-11 (2013)
  14. Aghaei M., Vahedi E., Asadollahi A., Safari-Kahreh M., An empirical Investigating to Effects of services Marketing mix on Brand Dimensions in Order to enhance brand Equity in the Tehran’s Chain Stores, Research Journal of Recent Sciences, 3(2), 43-60 (2014)