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Investigation of Mobile Library user Needs of International students based on the Expectancy Theory of Motivation

Author Affiliations

  • 1Master of Library and Information Science, College of Information Management, Central China Normal University, Wuhan, Hubei, China

Res. J. Library Sci., Volume 4, Issue (5), Pages 14-30, June,21 (2016)


The purpose of this paper is to investigate International students’ mobile library user needs based on the expectancy theory. To attain this objective; the investigation attempts to mold and test international students’ mobile library user needs motivational model grounded on the expectancy theory of motivation. A survey was designed to gather feedback from international student users of mobile services at Central China Normal University library through use of a questionnaire. The data was then examined using correlation research analysis and a finalized international students’ mobile library user needs motivational model presented. The findings indicate that international students’ mobile information needs satisfaction is influenced by the student users themselves and the library service personnel. How well users execute mobile services influences their information needs satisfaction and is dependent on their past experiences with the services. Users with great experiences are more likely to execute the services comfortably, ensuing in their information needs contentment. Library service personnel’s role is also crucial as offering proficient services with excellent human factors and marketing the services are more likely to motivate international students to use mobile services. Academic libraries are also encouraged to involve international students in the implementation of mobile services.


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