6th International Young Scientist Congress (IYSC-2020) will be Postponed to 8th and 9th May 2021 Due to COVID-19. 10th International Science Congress (ISC-2020).  International E-publication: Publish Projects, Dissertation, Theses, Books, Souvenir, Conference Proceeding with ISBN.  International E-Bulletin: Information/News regarding: Academics and Research

Media and Interpersonal Communication in Reference Service

Author Affiliations

  • 1University Library, Igbinedion University Okada Edo State NIGERIA
  • 2University Library, Adeleke University Ede Osun State NIGERIA

Res. J. Library Sci., Volume 3, Issue (8), Pages 12-16, October,21 (2015)


Communication is described by scholars as situations in which human communication take place, theyview communication in terms of strategic relationships, signs and symbols, sharing of experiences and achievement of goals, and most importantwhat the perceptions of the parties involved is. They seldomdepict "media" as an important component of human communication. Definitions of media have watered it downand its role positioned as a channel in the communication process; the emphasisnow has been on the number of participants involved, relationship between source and receiver and the forms and functions of messages. The definitions here did not takecognizance of the influential role of media in interpersonal communication.As a means of filling this gap, this paper uses analytical tool to examine the role of media in interpersonal communication, with specific reference to its use in modern reference service in libraries. Media, such as the Internet and other telecommunication devices, has made the delivery of reference services to users more efficient and effective. Virtual services such as chat services, e-mail, web forms, and instant messages are now possible. This is not, however, without its problems: in most countries of the Global South including Nigeria, media mediated interpersonal communication faces serious challenges. The paper examines such challenges and offers pragmatic solutions.


  1. Chowdhury G.G., Digital Libraries and Reference Services: Present and Future, Journal of Doc., 58(3), 258-283 (2002)
  2. Bopp R.E. and Smith L.C., Reference and Information Services: An Introduction, 37 (2001)
  3. White M.D., Evaluation of the Reference Interview, Ref. Quart., 25(1),76-83 (1985)
  4. Bopp R.E. and Smith L.C., Reference and Information Services: An Introduction, 37 (2001)
  5. Sk. Mamun M., Use and Impact of E-Resources at Some Selected Private Universities in Bangladesh, Res. J. Library Sci., 1(1), 10 (2013)
  6. Philip K.J., Challenges of Managing Research Collections in a Semi-Automated Academic Library in Nigeria, Res. J. Library Sci., 1(1), 15(2013)
  7. Nagar H. and Salve M., Digitization of Library in 21Century-Digital Library, Res. J. Library Sci., 1(1), 21(2013)
  8. Abels E.G. and Liebscher P., A New Challenge for Intermediary-Client Communication: The Electronic Network, The Ref. Lib., 41(42), 185-196 (1994)
  9. Sarita A., Internet and Its Use in the Engineering Colleges of Udaipur, Rajasthan, India: A Case Study, Res. J. Library Sci. 3(3), 8(2015)
  10. Bopp R.E. and Smith L.C. Reference and Information Services: An Introduction, 29 (1995)
  11. Nielsen K., Virtual versus Face to Face Reference: Comparing Userís Perspectives on Visits to Physical and Virtual Reference Desks in Public and Academic Libraries,World Library and Information Congress: 71st IFLA General Conference and Council, IFLA, 6 (2005)
  12. Murphy S., The Reference Narrative, Ref. and User Serv. Quart., 44(3), 1 (2005)
  13. Lankes D.R., Virtual Reference to Participatory Librarianship: Expanding the Conversation, Bulletin of the American Soc. of Inf.Sci.Tech., 34(2), 11 (2008)
  14. Stormont S., Looking to Connect: Technical Challenges that Impede the Growth of Virtual Reference, Ref. and User Serv. Quart., 47(2), 119 (2007)
  15. Radford M.L., A Personal Choice: Reference Service Excellence, Ref. and User Serv. Quart., 48(2),108-115 (2009)
  16. Connaway L.S. and Radford M.L., Seeking Synchronicity: Revelations and Recommendations for Virtual Reference, OCLC Online Comp. Lib. Cent. (2011)
  17. Lor P.J. and Britz J.J., Challenges of the Approaching Knowledge Society: Major International Issue, Libri, 57, 111-122 (2007)
  18. Shariful I., Library Digitization in Bangladesh: A Developing Country Perspective, Res. J. Library Sci.,1(1), 4(2013)
  19. Han L. and Goulding A., Information and Reference Services in the Digital Library, Inf. Serv. and Use, 23, 251-262 (2003)