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Factors affecting e-government acceptance in Pakistan: an empirical investigation

Author Affiliations

  • 1Department of Public Administration, University of Sindh, Pakistan

Int. Res. J. Social Sci., Volume 10, Issue (4), Pages 1-8, October,14 (2021)

Abstract

The current study aims to explore the technology adoption and its users' perceptional approach in a public sector of Pakistan via applying the behavioral and technological antecedents. The proposed model in this study contains the constructs as perceived ease of use (PEOU), Trust in technology (TIT), social influence (SI), information quality (IQ) and employees’ behavior intention to use e-government (BI) and the concerned determinants are presumed to envisage the intentional level of public officials to use wireless technology in a Pakistan point of view. The current study follows the theoretical approach which includes the TAM and UTAUT model in order to find out the degree of the intention of employees’ to apply the innovative technology in the working atmosphere. The proposed model has been tested by an empirical means that contains the 341 samplings for data analysis of the public sector employees of (NADRA) to carry out and fill the survey questionnaires (items). The SPSS version 24 was applied to meet the final results of the concerned study and the hypotheses were tested by using the regressions and correlations. In the present study, questionnaires were distributed up to 500 among the employees of the lower and middle-rank employees at Sukkur, Larkana and Hyderabad region and the response rate remained 68.2%. The results finding in the study sought to determine that PEOU, TIT and IQ factors show the positive significant association with the behavioral intention of employees to adopt the innovative technology in the public sector. This study also includes the limitation, future recommendation, practical implications and significance in a Pakistan perceptive.

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