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Complaint Redressal and Awareness Generation: A two-pronged strategy for implementation for Right to Education Act, 2009 in India

Author Affiliations

  • 1Department of Social Work, Delhi University, New Delhi-110007, India

Res. J.Educational Sci., Volume 4, Issue (7), Pages 9-17, August,1 (2016)


The Right to Education Act, 2009 is undoubtedly one of the most revolutionary legal instruments that promise to significantly improve the primary education system for children in India. As argued by many, the focus of the Act should be on its proper implementation. However, the challenges in the implementation of the Act have rarely been analyzed within the scope of complaint redressal going hand in hand with awareness generation. An analysis of 3588 RTE complaints coming from 11 Indian states revealed that the maximum number of complaints came from the state of Andhra Pradesh (2133) and the minimum number from Madhya Pradesh (6). Also, more than 76% of the total complaints were from the category of infrastructure (2122) and denial of entitlement (619). Field introspection about the level of awareness regarding RTE Act entitlements among teachers, students and parents brought into light loop holes in consciousness about rights and access to complaint redressal. Within the context of effective implementation of the RTE Act, 2009, this study advocates to enhance awareness and assertion of rights on one hand as well as accountability and grievance redressal on the other.


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